Security Policy

The trust of our partners is UnitedHealthcare Global’s most precious asset. Therefore, the security of your personal, patient and financial information is one of our highest priorities.

How secure is my information?

UnitedHealthcare Global has made a significant investment in leading-edge security software, systems, and procedures to provide our valued partners with a secure Internet environment in which to transact business. While no security system is absolutely impenetrable, we are constantly reviewing, refining, and upgrading our security infrastructure as new tools or techniques become available. We maintain physical, electronic and procedural safeguards to ensure the confidentiality of our partners data.

Our comprehensive security protocol is activated from your first interaction with UnitedHealthcare Global.

Accessing the secure Partners Portal requires you to enter a unique User Name and Password before permitting access. This site employs encryption technology to secure the information exchanged between our server and your browser.

If you are inactive for an extended period of time during a session, the Partners Portal will log you off and you will be required to reenter your User Id and Password.

UnitedHealthcare Global has a six-character minimum for passwords. After submitting an incorrect User Id and/or Password three times, you will be locked out. In addition, after 55 minutes of inactivity on the secure pages, you will be logged out. To restart your session, you will need to login again. As a further precautionary measure, if you forget your password, you will need to send a signed form to UnitedHealthcare Global to have a new password issued.

Internally, client information is specially protected through industry standard, HIPAA-Compliant security mechanisms and policies.

What is a cookie and why are cookies important?

When you link to a web site, a data unit is sent to your browser by that site. Using this unique data, the site is able to recognize and track your site visits and usage patterns.

Our Partners Portal uses HTTP-header cookies to identify one page request from another. These cookies do not contain any personal or account identifying (e.g., password) information. They merely allow the site to recognize a page request that comes from a repeat visitor to the site. The information is temporarily stored in memory and is only available during the course of a session. Once you log out or close your browser, the information is removed.

Most browsers can be configured to warn the user whenever a web site sends it a cookie. If your browser provides an edit message asking you to accept or reject the use of cookies, you should accept. The Partners Portal will not work without them.

What is encryption?

Encryption is used to protect messages from electronic eavesdropping, tampering, or message forgery when transmitted via the Internet. It is a mathematical process that transforms a message in order to conceal its meaning.

How does UnitedHealthcare Global use encryption?

It is the policy of UnitedHealthcare Global to encrypt the transmission of all personal, patient or financial web-based information transmitted between our Partners Portal and your browser through the security standard SSL (Secure Sockets Layer). SSL is the leading standard for securing World Wide Web transmissions. It is also supported by the leading browsers, Netscape Navigator* 1.1 and above and Microsoft Internet Explorer* 2.0 and above.

How can I tell that SSL is in effect?

The URL (Internet address) of a secure document begins with HTTPS://. The additional "S" at the end of HTTP indicates a secure channel to the server. Every secure page on our Partners Portal has been secured with a digital certificate. This is shown via the "site certificate" located on all secure pages. To view this certificate, click on the image of the closed lock or the solid key on the bottom bar of your browser window. A small frame displaying site security information will appear. If you use Internet Explorer, click on the word ’Subject’ to verify the site. Click on ’Issuer’ to verify the site certification authority. If you use Netscape, click on the "View Certificate" button to see information on the subject and issuer.

How secure is SSL?

SSL can use keys of various sizes. The larger the key length means that a greater number of combinations are possible. This makes the decryption challenge more difficult and the message more secure. While the Partners Portal will provide the maximum level of encryption supported by your browser, those wishing to maximize the security of their web activities are encouraged to obtain a browser with 128-bit SSL encryption. These browsers are available for downloading from either Netscape* or Microsoft* at no cost except connect time. However, by United States law, these browsers are available to U.S. and Canadian citizens or permanent residents only.

Why do I need to use a particular browser?

To maximize the privacy of your information and provide a consistent visual presentation, a current, capable browser is required. The browser requirement for the Partners Portal is Microsoft Internet Explorer* 5.0 and above. This browser was used to perform extensive tests on this site to ensure that page displays are correct and behave in a predictable manner. For enhanced security, we recommend using a browser version that uses 128-bit SSL encryption. Note: If you are an AOL user, this browser is required. You may need to download the browser to use the Partners Portal. Partners Portal incorporates advanced XML-based technology requiring the use of Internet Explorer.

What responsibility do I need to take as a user?

Although UnitedHealthcare Global protects partner information through a stringent security mechanisms, we recommend the following activities to maximize the security of your account. User names and passwords must be kept strictly confidential. Please ensure that you enter your User Id or Passwords in privacy. It is also important to to log out of the Partners Portal and exit the browser when leaving the computer. Other companies may offer to provide services to you by accessing your accounts through our site. If UnitedHealthcare Global does not have a relationship with the company that provides the proper protocol for access, the security of your account can be at risk. Additionally, this company’s use of your User Id and Password will be governed by their policies. Whenever you disclose your identifying information to third parties, you create a greater risk of unauthorized use or access. UnitedHealthcare Global will not assume responsibility for privacy breaches, which result from sharing your account information with third parties.

If you are using broadband Internet access (cable or DSL), we recommend that you use a personal firewall. Broadband Internet access is "always on" and puts your PC and any information it may contain at risk from hackers. You should also use a virus-screening program with up-to- date virus definitions to minimize the risk of malicious code or Trojan horses on your computer.